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Residential Care Worker

Under the direction of the Supervisor, the Residential Care Worker is responsible for supporting Individuals with cognitive and/or physical challenges in a community-based independent living environment.  Residential Care Workers are responsible for maintaining and promoting the wellbeing, uniqueness and independence of each Individual supported.  This may include but is not limited to providing physical care, menu planning and meal preparation, medication administration, day-to-day house management and documentation.

The Residential Care Worker supports the Individuals by promoting their involvement with family, friends, advocates and other stakeholders.  The Residential Care Worker also encourages Individuals supported to develop individual skills, talents and abilities while maintaining their health and safety requirements.


Respects and protects the rights of ILHS Individuals supported, including but not limited to their right to independence, autonomy, and self-determination; their right to choose and practice individual values, beliefs, religion, and culture; their right to privacy and dignity; and their right to live free from retaliation, discrimination, and abuse.

  1. Promotes and encourages each Individual supported to maintain an optimum level of health, wellbeing and self-esteem.
  2. Maintains and models appropriate personal boundaries with Individuals supported, and refrains from involvement with Individuals’ personal affairs or other business that may constitute a conflict of interest.
  3. Supports Individuals with problem solving, compatibility, and conflict resolution.
  4. Promotes the integration and acceptance of Individuals supported in the community.
  5. Fulfills the health, safety and personal care requirements of each Individual supported, including but not limited to tube feeding, oral suctioning, colostomy/ileostomy care, catheter care, and bowel care.
  6. Implements each Individuals’ Health Care Plan, contacts external professional supports as appropriate, and follows directions of health professionals.
  7. Assists Individuals supported with all aspects of daily living, including but not limited to arranging appointments, transportation, accessing the community, and financial support as needed.
  8. Completes documentation of Individuals’ personal expenditures, as required.
  9. Prepares nutritional meals as per Site-specific guidelines using safe and hygienic food handling and storage practices.
  10. Works co-operatively with the Day Planner where applicable and/or assists with planning and implementing community and in-house leisure activities.
  11. Uses established body mechanic techniques and Individual-specific procedures when transferring and lifting, according to the ILHS Policy and Procedure Manual and Individual care plans.
  12. Administers and records medications in accordance with ILHS policies and procedures.
  13. Monitors medication supplies, reports missing medications and medication errors, and reorders medications and medical supplies as needed as per Site-specific guidelines.
  14. Maintains current knowledge of Individuals’ medication regimes, why each medication is given, and the possible side effects.
  15. Maintains current knowledge of drug and food allergies and sensitivities of each Individual supported.
  16. Maintains established logs and all other required forms of documentation in a thorough, clear, and legible manner.
  17. Reads and initials (where appropriate) all relevant documentation on an ongoing basis.
  18. Understands and uses correct reporting procedures for serious or unusual incidents, including but not limited to injury or illness of Individual supported, incidents of aggression, or injury involving employees.
  19. Communicates effectively with Individuals supported using their chosen means of communication (for example, picture boards, bliss symbols, or speech devices).
  20. Communicates effectively and uses a professional approach with all stakeholders.
  21. Maintains current knowledge and practice of occupational health and safety regulations, fire safety and other emergency policies and procedures.
  22. Reports all health and safety risks or concerns and Site maintenance requirements to the Supervisor.
  23. Operates all equipment, including Site vans, in a safe and appropriate manner.
  24. Maintains working knowledge of safe body mechanic techniques, and utilizes this knowledge while performing all duties.
  25. Understands and uses principles of good hygiene and universal precautions in all aspects of the job.
  26. Submits Emergency Drill Reports, performs emergency evacuation drills, and completes the Emergency Preparedness Checklist as directed by the Supervisor.
  27. Takes responsibility for personal health and safety and wears appropriate clothing, footwear, and personal protective gear while on duty.
  28. Reports to work fit and able to perform all job duties and responsibilities, and remains alert and attentive throughout every shift.
  29. Provides support to casual employees regarding Individuals supported and household routines.
  30. Contacts casual employees to fill vacancies as required in accordance with established procedures.
  31. Uses Site petty cash responsibly, to purchase necessities for Individuals supported and the home as directed by the Supervisor or as per Site-specific guidelines, and completes documentation of all petty cash transactions.
  32. Respects and protects the house and its contents, including personal belongings of the Individuals supported.
  33. Ensures all ILHS and Individuals’ supported property is maintained at an optimal level of cleanliness and tidiness.
  34. Respects and protects the privacy of information relating to all ILHS Individuals supported, employees, and business affairs.
  35. Maintains current knowledge and practice of all relevant plans, policies and procedures as established by ILHS.
  36. Maintains knowledge of external regulatory bodies governing ILHS (for example, Licensing, CARF Accreditation, and WorkSafe BC).
  37. Maintains current credentials as required for employment with ILHS.
  38. Performs other related duties as required.
  39. Performs all duties and responsibilities in a manner consistent with the ILHS Mission Statement, Philosophy, and ethical standards as described in ILHS policy.


  • One-year minimum related education, training or experience working with individuals with cognitive and/or physical challenges in a community residential setting, or an equivalent combination of education, training and experience.
  • Current CPR and First Aid Certificates approved by Licensing.
  • Current TB test.
  • Valid Physician’s Letter.
  • Valid Class 4 Drivers License.


  • Ability to communicate effectively, both verbally and in writing.
  • Professional approach when dealing with stakeholders.
  • Ability to interact effectively with Individuals supported.
  • Ability to work effectively with others.
  • Ability to work independently.
  • Ability to operate related equipment including vans.
  • Ability to use good judgment.
  • Physical ability to carry out the duties of the position.
  • Ability to organize.


  •  Matched to Residence Worker Benchmark
  •  Wage Grid 10

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I’m happy in my new home! I love the colour of my purple room. I have my own rocking chair in the living room which is comfy. I sometimes watch shows with my roommate. We have lots of parties and get togethers. I enjoy spending time in the kitchen where I can cook and generally pitch in. Operation Trackshoes was fun! I went for the first time this year. I enjoyed playing all the games and I’ve saved my ribbons. I’ve had lots of fun times this summer!

- Tina

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