CARF Survey Results

The Independent Living Housing Society of Greater Victoria participated in our fourth CARF Survey on May 24 and 25, 2017.

We enjoyed spending time with our Administrative Surveyor Lynn Noren and Program Survey Marge Watson, showcasing the great work we do every day.

Over the two days, four program areas were surveyed:

  • Community Housing
  • Host Family/Shared Living Services
  • Respite Services
  • Supported Living

The Survey Report has been received and I am very pleased to report that ILHS has received another three-year accreditation.  One recommendation was received in the area of Health and Safety:

“Comprehensive health and safety inspections are completed for most of the organization’s locations by its insurance carrier. It is recommended that the organization expand its practice to include its administrative office, the space used for the staff office, and shared programming at The Heathers. At the time of the survey, the organization misunderstood the standard, thinking that it did not apply to locations that were leased. Comprehensive health and safety inspection should be conducted at these aforementioned locations at least annually by a qualified external authority. These should result in a written report that identifies the areas inspected, recommendations for areas needing improvement, and actions taken to respond to the recommendations.”

The report further states twenty-one areas of strength and here is a small sample:

  • ILHS hires and retains dedicated, talented staff members who understand and deeply care for the person served. They are well regarded by the residents and their families.
  • The funding and referral sources report high satisfaction with the organization’s services. They noted the organization’s strengths in serving people with complex needs and medical conditions. The funders stated that the organization consistently steps up to meet the needs when requests for services are made. Another commendation from the funder was ILHS’s ability to serve people for the long term, including supporting people at the end of their lives, ensuring continuity or care for the persons served.
  • Many of the residents were eager to talk about how pleased they were with their living situations; many were long-term residents and were extremely satisfied with the services they receive.

Congratulations and thank you to everyone for making another very successful CARF Survey possible.

A survey team from CARF International*
will be visiting on May 24 and 25, 2017

We invited the surveyors to evaluate how well we meet international standards for quality. The survey will tell us what we are doing well and ways we might improve. As a result of this survey, we may earn or continue accreditation.

As part of the survey, the surveyors will interview people who receive services, their families, our staff, and others. Some questions the survey team members might ask people are:

  • Do we provide a clean and safe setting?
  • Do you receive the services you need and want?
  • Are you treated with respect?
  • Do you take part in planning your services?
  • Are you told what you need to know about your services?
  • Are your questions answered in a way you understand?
  • Do you know where to go with questions or concerns?

If you would like to talk with one of the survey team members or want to learn more about CARF International, please let one of our staff members know. You may also contact CARF International directly.

  • Internet: www.carf.org/contact-us
  • E-mail: feedback@carf.org
  • Mail: CARF International, 6951 East Southpoint Road, Tucson, AZ 85756, USA
  • Telephone: (520) 495-7001
  • Fax: (520) 318-1129

*GARF International -A group of companies that includes
CARF, CARF Canada, and CARF Europe.